We are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, please review the following return and refund guidelines.
The Vault Conference tickets
All Sales Are Final
Please carefully review your order for live events (each, an “Event”) hosted by Valuetainment, LLC; Bet-David Consulting, LLC; Minnect Inc. or another affiliated or related company (each a “Company”) before confirming your purchase. All Event sales and services by Company are considered final, and no refunds shall be granted (except for the limited circumstance described in the “Customer Satisfaction” section below). However, credit as described herein may be provided at the sole discretion of Company.
Credit
At the sole discretion of Company, a request for credit to a future Event may be fulfilled if and only if said request is submitted to events@vt.com at least thirty (30) calendar days prior to the start of the applicable Event. Please note that both processing fees on ticket purchases and complimentary and transferred tickets are not eligible for credit.
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Force Majeure
If the Event is postponed due to a condition or conditions beyond the reasonable control of Company (“Force Majeure Conditions”), then any tickets purchased for such Event shall automatically roll over and apply to the rescheduled date for that Event. A Force Majeure Condition includes but are not limited to fire; flood; inclement weather; accident; earthquakes; telecommunication line failures; electrical outages; network failures; acts of God; terrorism; civil commotion; epidemics or pandemics; government shutdowns or labor disputes; and any other circumstance whereby the safety and health of the community at large is compromised. If the Event cannot be rescheduled within one hundred eighty (180) days of the scheduled date, then you may elect to receive a credit to a future Event by communicating your election to events@vt.com. Please note that both processing fees on ticket purchases and complimentary and transferred tickets are not eligible for credit.
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Customer Satisfaction
Subject to the conditions described in this section and at the sole discretion of Company, you may receive a refund during the Event. Eligibility for such refund is contingent upon the following: (i) you must attend the Event up until the Day 2 afternoon meal break; and (ii) request the refund at the Event Help Desk during such break. This shall be the only time that a refund shall be available during the Event. You may be asked, at the sole discretion of Company, to return your Event materials, including without limitation, your badge, workbooks, manuals and related documents packets upon requesting a refund at the Event.
Refunds shall be processed pursuant to the timetable of the payment processor used for payment but normally no later than thirty (30) days from the date of request.
In lieu of a refund, you may choose to receive a credit to attend a future Event.
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Non-Attendance
No refund or credit will be provided to Customers who purchased a ticket and do not attend the Event.
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Multiple Ticket Purchases
If you purchase multiple tickets for the same tier at different fees. and subsequently request a partial refund, then such refund shall be applied to the lowest-priced tickets first, regardless of the order in which the tickets were purchased.
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Non-Refundable Processing Fees
Any refunds issued by Company may, at Company’s sole discretion, be reduced by any fees, charges, or costs incurred by Company in connection with processing the refund, including, but not limited to, fees charged by payment processors or financial institutions.
Standard Apparel:
We accept returns and exchanges within 30 days of purchase for standard apparel, provided they are in their original, unused condition, with all tags attached and proof of purchase:
- Shirts
- Hoodies
- Sweaters
- Outwear
- Tops
- Bottoms
- Pullovers
- Hats
Note: Limited edition items are non-refundable.
Digital Products:
Due to the nature of digital content, all sales are final. Once accessed, downloaded, or opened, digital products are non-refundable and cannot be exchanged.
Accessories:
The returns and exchanges are accepted within 30 days for the following accessories, provided they are in original, unused condition with all packaging, documentation, and proof of purchase:
- Drinkware
- Wallets
- Backpacks
- Electronics
- Laptop Cases
- Watches
- Mats
Exclusions:
Some items are ineligible for returns due to unique product handling and availability.
This will be clearly stated on the product page to ensure transparency before purchase. We recommend reviewing all product details carefully. Some examples include but are not limited to:
- Select Apparel
- Digital Products
- Cigar Accessories
- Limited Edition Products
- Gift Cards
- Books
- Keychains
- Buttons
- Dominos
- Toiletries
Damaged or Incorrect Items:
If you received a damaged or incorrect item, or your order is lost, please contact our support team immediately for a replacement or refund. All claims must be made within 30 days of receiving the item. You may be asked to provide photos of the damage.
Starting a Return:
To initiate a return or exchange, please visit our return portal. If accepted, we will provide a return shipping label and instructions. Please note that items sent back without prior authorization will not be accepted.
Once your return has been received and inspected, you will be updated on your claim. If your refund is approved, it will be processed to your original payment method. Please note that it may take 5-7 business days for your bank or credit card provider to process and post the refund to your card.
We are committed to delivering an exceptional service. If you have any questions regarding returns, please feel free to contact us at store@valuetainment.com.